topic Re: New Sim Works In Old Phone but not in New Phone in Archived Posts https://community.ee.co.uk/t5/Archived-Posts/New-Sim-Works-In-Old-Phone-but-not-in-New-Phone/m-p/1059703#M284310 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1923315">@rachkn98</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>Did you get the new phone through EE directly?</P> <P>&nbsp;</P> <P>Have you tried a factory reset of the new phone?</P> <P>&nbsp;</P> <P>Jon</P> Wed, 23 Jun 2021 13:25:51 GMT Jon_K 2021-06-23T13:25:51Z New Sim Works In Old Phone but not in New Phone https://community.ee.co.uk/t5/Archived-Posts/New-Sim-Works-In-Old-Phone-but-not-in-New-Phone/m-p/1059691#M284309 <P>New sim activated and tried in new phone (iPhone 12 Pro Max), no signal showing. I restarted the phone multiple times, tried restoring network settings like was suggested on another thread, and it still didn't work. I switched the new sim back into my old phone (iPhone 8 plus) and it worked instantly. Help please!</P> Wed, 23 Jun 2021 12:21:58 GMT https://community.ee.co.uk/t5/Archived-Posts/New-Sim-Works-In-Old-Phone-but-not-in-New-Phone/m-p/1059691#M284309 rachkn98 2021-06-23T12:21:58Z Re: New Sim Works In Old Phone but not in New Phone https://community.ee.co.uk/t5/Archived-Posts/New-Sim-Works-In-Old-Phone-but-not-in-New-Phone/m-p/1059703#M284310 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1923315">@rachkn98</a>.</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>Did you get the new phone through EE directly?</P> <P>&nbsp;</P> <P>Have you tried a factory reset of the new phone?</P> <P>&nbsp;</P> <P>Jon</P> Wed, 23 Jun 2021 13:25:51 GMT https://community.ee.co.uk/t5/Archived-Posts/New-Sim-Works-In-Old-Phone-but-not-in-New-Phone/m-p/1059703#M284310 Jon_K 2021-06-23T13:25:51Z Re: New Sim Works In Old Phone but not in New Phone https://community.ee.co.uk/t5/Archived-Posts/New-Sim-Works-In-Old-Phone-but-not-in-New-Phone/m-p/1059709#M284311 <P>Has the new iPhone somehow been set for an eSim rather than a physical SIM, check in Settings.</P> Wed, 23 Jun 2021 13:58:47 GMT https://community.ee.co.uk/t5/Archived-Posts/New-Sim-Works-In-Old-Phone-but-not-in-New-Phone/m-p/1059709#M284311 EssexBoyEE 2021-06-23T13:58:47Z