topic please help in Archived Posts

please help

Lasarabia84 — Fri, 18 Jun 2021 18:35:47 GMT

Hi I was charged and i have stopped using EE since May 20th, I previously asked 3 times to have the automated charge to be removed but for some reason, this is still on and now i left the UK on May 20th and i have been charged again even though i asked someone what to do because i was leaving and they told me not to worry it was already been done so now i have been charged again and i can't call anyone because I'm in a different country can someone please help me how can i get my refund and my card removed from this account? thank you!!

Re: please help

Chris_B — Fri, 18 Jun 2021 18:50:38 GMT

@Lasarabia84 Did you give notice to terminate this if it was a contract? If you did when was that contract meant to end as you would have to pay off the remaining term of the contract to the minimum term date.

no one here can terminate this for you you will have to call customer services to give notice yourself. You’ll then be told how much it will be to terminate the contract.

Re: please help

Lasarabia84 — Fri, 18 Jun 2021 19:31:10 GMT

Hi Chris

yes I did it is not a contract it's a sim card but the last person I spoke to I explained to him I was leaving the country and I asked what I have to do to cancel it and he told me that I don't have to do anything as it won't be charged automatically because my card details were already removed and it was going to be canceled automatically.

Thank you for the reply

Re: please help

Christopher_G — Sat, 19 Jun 2021 07:05:45 GMT

Is it a pay as you go SIM card, @Lasarabia84?

If so, you need to text STOP PACK to 150 to cancel the recurring payment. Since you're abroad, it might be easier to stop it through My EE.

If you'd like to discuss this further, I'd suggest calling our Mobile Care team. You can find our contact information, including an international number, on our get in touch help page.

Chris