topic Re: I just spoke with EE and changed my plan to sim only and now no signal in Archived Posts

I just spoke with EE and changed my plan to sim only and now no signal

JJKane — Wed, 16 Jun 2021 20:03:40 GMT

Hi there I just spoke with EE lady in Cornwall, as I wanted to remove spend cap , she looked at my ac and said to move to sim only plan , I said ok , now I have no signal at all and really need to call a friend in danger urgently please help

Joanne kane

Re: I just spoke with EE and changed my plan to sim only and now no signal

Chris_B — Wed, 16 Jun 2021 20:24:57 GMT

@JJKane No one here can help you with this and customer services is now closed. Have you tried restarting your device?

Re: I just spoke with EE and changed my plan to sim only and now no signal

Northerner — Wed, 16 Jun 2021 20:42:51 GMT

Hi @JJKane

Have you tried restarting your device?

Did you ask for a new SIM card as if you did then your old one will be disconnected.

Thanks

Re: I just spoke with EE and changed my plan to sim only and now no signal

mikeliuk — Thu, 17 Jun 2021 06:58:37 GMT

A quick mention that other service providers use activation of the new SIM as the trigger event for deactivating the old SIM, as sometimes the new SIM may be lost in the post.

It's possible this service provider may do things differently to keep things interesting (I slightly doubt it). Good luck! 🤓

Out of interest, what was the plan before the change?