topic Number not changed over to new sim in Archived Posts

Number not changed over to new sim

Emma239_ — Tue, 15 Jun 2021 22:24:29 GMT

I upgraded my phone but my new number has not moved over to my new sim and both my sims are not working so I have no working sim card and I'm still waiting for this to be fixed 5 days later

Re: Number not changed over to new sim

Profile closed — Tue, 15 Jun 2021 22:27:30 GMT

Hi @Emma239_

Welcome to the EE Community,

If you call freephone 0800 956 3146 from any other phone a tech advisor will be able to get your new sim up and running for you 🙂

Thanks,

David.

Re: Number not changed over to new sim

Jon_K — Wed, 16 Jun 2021 07:13:01 GMT

Hi @Emma239_

If you're unable to call, you can find links to our online chat teams on our get in touch page.

Hope this helps 🙂

Jon