topic Re: Re: Recipients receiving texts from two different numbers (old and new) in Archived Posts

Re: Recipients receiving texts from two different numbers (old and new)

DaveGraham1981 — Mon, 14 Jun 2021 19:04:59 GMT

Hi, I've just joined ee last week and ported my number over and having the same issue with text messages being sent from original ee number but calls are my number. I'm on a Samsung S21

Thanks

Re: Re: Recipients receiving texts from two different numbers (old and new)

Christopher_B — Tue, 15 Jun 2021 06:53:42 GMT

Hi @DaveGraham1981

Welcome to the community 😊

I hope you're well and having a nice day, other than this issue of course. Are you up to much?

Could I just check when it was you gave us the PAC code to transfer the number over?

Thanks

Chris

Re: Re: Recipients receiving texts from two different numbers (old and new)

DaveGraham1981 — Tue, 15 Jun 2021 07:38:33 GMT

Hi Chris,

I'm good thanks mate, enjoying the nice weather 🙂

It was last week, I think it was around the 07th but went through last Thursday.

It texts off the correct number sometimes but other times not.

Thanks

Dave

Re: Re: Recipients receiving texts from two different numbers (old and new)

Christopher_B — Tue, 15 Jun 2021 07:44:00 GMT

Thanks @DaveGraham1981

This weather is beautiful isn't it, I'm loving it.

As it transferred on Thursday I wouldn't expect this to still be happening.

I think doing something called a network refresh will fix it. To do that please follow the below instructions:

Step 1: Go to settings or Swipe down notification panel and tap on settings gear icon

Step 2: Tap on General management

Step 3: Tap on Reset under reset section

Step 4: Tap on Reset network settings

Step 5: Press Reset settings button

Step 6: Again tap on Reset settings

Once you have followed these steps you will need to re-enter any WiFi passwords you have saved. Please let me know if this helps.

Thanks

Chris

Re: Re: Recipients receiving texts from two different numbers (old and new)

DaveGraham1981 — Tue, 15 Jun 2021 08:14:54 GMT

Hi Chris,

Thanks for this, I followed the steps and straight after sent a test to my work phone and it still came through as the original ee number then I restarted and sent another and it came through as the number it should so I am hoping its fixed. This did happen last week as well so I will have to wait until I message someone else before I know it's sorted but for now I think it is.

Thanks

Dave

Re: Re: Recipients receiving texts from two different numbers (old and new)

Christopher_B — Tue, 15 Jun 2021 08:24:29 GMT

@DaveGraham1981 thanks for doing that.

Please keep an eye on it and let me know if it continues to behave itself or not.

Thanks

Chris