topic Re: Re: Temporary Number won’t go away in Archived Posts

Re: Temporary Number won’t go away

Jennifer1967 — Sat, 12 Jun 2021 08:50:21 GMT

I, too, am having this problem. I've gone through the stages suggested in the previous posts but it keeps reverting back to the temporary number. Could you please help?

Re: Re: Temporary Number won’t go away

James_B — Sat, 12 Jun 2021 08:54:35 GMT

Hi @Jennifer1967,

Welcome to the EE Community. 🙂

When did your number transfer complete?

James

Re: Re: Temporary Number won’t go away

Jennifer1967 — Sat, 12 Jun 2021 09:43:07 GMT

Morning James

Thanks for the speedy reply. I transferred yesterday.

Jennifer

Re: Re: Temporary Number won’t go away

Jennifer1967 — Sat, 12 Jun 2021 09:50:35 GMT

Sorry, forgot to @ you @James_B

Re: Re: Temporary Number won’t go away

James_B — Sat, 12 Jun 2021 10:00:20 GMT

Hi @Jennifer1967,

As your number transfer has only completed recently, I'd recommend trying the process again after 24 hours. Please let us know if it still isn't working.

Thanks

James

Re: Re: Temporary Number won’t go away

Jennifer1967 — Sat, 12 Jun 2021 10:32:54 GMT

Ok thanks @James_B . So should my number meanwhile show as the temp number in settings: phone? I can have both numbers on iMessage but only one on phone. I want to make sure I'm selecting the correct one so that the transfer goes through smoothly. thanks.

Re: Re: Temporary Number won’t go away

James_B — Sat, 12 Jun 2021 11:18:33 GMT

Hi @Jennifer1967,

Yes, just until your number transfer has finished in the background. You can keep trying the steps in the solution to this thread periodically until it updates.

James

Re: Re: Temporary Number won’t go away

Jennifer1967 — Sun, 13 Jun 2021 07:43:14 GMT

Morning @James_B Gone through the steps outline above multiple times and each time I switch the phone back on it reverts to the temporary number. As it's now been well over 24 hours since I transferred the date, could you please suggest an alternative fix so that I can use the phone? thanks. Jennifer

Re: Re: Temporary Number won’t go away

James_B — Sun, 13 Jun 2021 07:45:26 GMT

Hi @Jennifer1967,

I'm sorry to hear this hasn't been resolved yet. Please get in touch on 150 so our Tech Gurus can help.

James

Re: Re: Temporary Number won’t go away

Chris_B — Sun, 13 Jun 2021 10:06:29 GMT

@Jennifer1967 Have you just moved to EE from a different network? If you did when was this as number ports don’t happen over the weekend.

Re: Re: Temporary Number won’t go away

Jennifer1967 — Sun, 13 Jun 2021 10:34:37 GMT

Many thanks @Chris_B! Appreciate your help. I was told this when I called 150. Not quite sure why I wasn't told this in the earlier posts though - it's an easy answer...:-)