topic Re: How long is a pay as you go sim card with £15 keeps its credit on ? in Archived Posts

How long is a pay as you go sim card with £15 keeps its credit on ?

Ivi1 — Fri, 28 May 2021 14:29:36 GMT

If I will order a pay as you go sim card with £15 pounds on it today, how long will the £15 be kept on it ready to use any time? I am abroad and I need to use up the money from my ee account.. a Month? 3Months etc..please? Is anyone know?)

Thank you.

Re: How long is a pay as you go sim card with £15 keeps its credit on ?

Christopher_B — Fri, 28 May 2021 15:12:56 GMT

Hi @Ivi1

I hope you're well and having a nice time away. Where is it you're at if you don't mind me asking?

If it's just credit you have rather than a pay as you go pack, then it will stay on there as long as you need it. However you'll need to make a chargeable transaction every 60 days.

You can find out more information about this our I Didn't Use My Top Up Credit Why Has It Run Out page.

Thanks

Chris

Re: How long is a pay as you go sim card with £15 keeps its credit on ?

XRaySpeX — Fri, 28 May 2021 16:05:58 GMT

It could be "forever" or it could be just 1 month depending on how you use it.

All EE PAYG SIMs come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. If it has the £15 Pack it'll take your £15 as soon as you use it.

Text STOP PACK to 150 before you 1st top-up & you can use the SIM for calls & texts but not data as normal PAYG at standard per-unit rates paid for out of your standing PAYG credit balance.

To save the SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.

Re: How long is a pay as you go sim card with £15 keeps its credit on ?

Ivi1 — Fri, 28 May 2021 16:23:13 GMT

Oke cool, I might sound extrablond now. Make it somehow easier for me.

I need the best option to keep my money as long as possible in any forms,

suggest me the best please. Also as I have mentioned no phone available for me now so only online I can change something and as I have noticed the chat has dissapierd. What would you choose and how would you do so. I did not see email or any other kind of contact if even possible such. Is it lasting how long if I really just order a pay as you go and sometimes make my friend send an sms on it just for the sake of life.

Thanks4your time

Re: How long is a pay as you go sim card with £15 keeps its credit on ?

Christopher_B — Fri, 28 May 2021 17:20:13 GMT

@lvi1 Do you already have the credit on your phone, or are you wanting to top it up?

Thanks

Re: How long is a pay as you go sim card with £15 keeps its credit on ?

XRaySpeX — Fri, 28 May 2021 17:35:19 GMT

The simple answer in-a-nutshell is:

Do nowt when you 1st get it & the £15 lasts 1 month.
Stop the pack at once & the £15 will last until you spent it all on making calls & texts. Receiving texts costs you nowt.

EE has no email contact at all. Live Chat is not available for PAYG.

Re: How long is a pay as you go sim card with £15 keeps its credit on ?

Ivi1 — Sat, 29 May 2021 16:31:40 GMT

Hi Chris.,

It is like,

I have cancelled my monthly plan because I wanted to change to be pay as you go.

Than the chap on the chat said I need a new sim card to be able to put money on it. Before the conversation on chat I have made a top up online because I did not know that I will need a new physical sim card, so because I am abroad I cant actually pick up a card, the money is not possibly loaded onto my monthly plan card I have remaining in my phone, so the money has stacked on my online account. So ...

Re: How long is a pay as you go sim card with £15 keeps its credit on ?

XRaySpeX — Sat, 29 May 2021 18:53:50 GMT

When your cancelled your monthly contract plan you should've asked for it to be transferred to PAYG. Then you wouldn't need a new PAYG SIM.

Re: How long is a pay as you go sim card with £15 keeps its credit on ?

Ivi1 — Sun, 30 May 2021 05:25:34 GMT

Hi RaySpe,

When I was cancelling my monthly plan, I did not have money on anywhere yet. After a month or so as far as I remember it came up that I needed to call England for some reason huu If I would remember exactly.. I remember on chat I think I was superblond too, so on the other end the guy or girl I have leaded not maximally clear. The matter I have made my plan to be cancelled, when he/she thought I already have a Payasyougo I suppose. After I have made my monthly cancelled by him/her, it have had to take a month for the change.

Than after this time when I have noticed the card does not work, I come online popping up my account and loading money on it on Pay as you go and wondering why it does not work. Comprende? After I have been chatting again, and they say it is not possible to transfer this money, I need to personally pick up a Pay as you go card from any shops available. I am abroad I cant personally pick up.

?Thanks