topic Re: Ee shop cant purchase in Archived Posts

Ee shop cant purchase

Stevenbaker — Fri, 30 Apr 2021 13:02:41 GMT

Trying to purchase a sim only deal from website for a phone I already have but when you click on buy it says to login or register whst I have done then it just takes you to a screen to add accounts nowhere I can find how to complete purchase. Thanks

Re: Ee shop cant purchase

Christopher_G — Fri, 30 Apr 2021 13:53:16 GMT

Hi @Stevenbaker

Welcome to the community. 🙂

That's weird. Could you try on a different device or browser please?

Let me know if it's any better.

Chris

Re: Ee shop cant purchase

Stevenbaker — Fri, 30 Apr 2021 14:01:32 GMT

Tried on different device and browser still the same

Re: Ee shop cant purchase

Christopher_G — Fri, 30 Apr 2021 14:49:33 GMT

Thanks for trying, @Stevenbaker.

Do you already have a pay monthly EE account or is this the first line?

Chris

Re: Ee shop cant purchase

Stevenbaker — Fri, 30 Apr 2021 15:19:29 GMT

No lines a new customer

Re: Ee shop cant purchase

Stevenbaker — Fri, 30 Apr 2021 15:45:46 GMT

Ok managed to get it to work on laptop thanks

Re: Ee shop cant purchase

James_B — Fri, 30 Apr 2021 16:45:18 GMT

Glad you got it sorted @Stevenbaker 🙂

James

Re: Ee shop cant purchase

Zexabong — Fri, 28 May 2021 17:21:08 GMT

I have the exact same problem. No existing account to add but I want to buy a sim and can't find a way around this.

How did you solve this?

Re: Ee shop cant purchase

Jon_K — Sat, 29 May 2021 07:04:07 GMT

Hi @Zexabong.

Welcome to the community.

Have you been able to try a different browser, or a different device?

Jon