topic Re: Duplicate SIM card in Archived Posts

Duplicate SIM card

VictoriaOlm19 — Mon, 24 May 2021 09:24:17 GMT

Hello,

I've lost my phone and I'd like to get a duplicate SIM card. Unfortunaly, I don't know how to ask for it because the live chat looks like isn't working.

Also, I am in Spain and I won't go back soon to UK, could you send me a duplicate SIM card to Spain?

Thanks

Re: Duplicate SIM card

XRaySpeX — Mon, 24 May 2021 09:57:44 GMT

You need to call CS to report the loss & they will block it & send you a replacement SIM. EE will not post abroad.

Re: Duplicate SIM card

Schockwave — Mon, 24 May 2021 10:00:25 GMT

@VictoriaOlm19 , Have you reported your phone as lost or stolen? I would strongly advise you to do so and then either go into an EE store and ask for a replacement SIM card or you can order a replacement SIM card either by ringing customer service or you can do this via the My EE App and then clicking on the three lines at the top and then going to settings and you will see device and sim and can then order a replacement, hope this helps.

Sorry, yes did not read the whole of it, as @XRaySpeX has written, you will need to activate it here first.