topic Re: sim card in Archived Posts

sim card

william4 — Thu, 13 May 2021 19:24:41 GMT

replacement sim card not working in new devise.The letter stated that all i had to do was insert the sim and that it would work.Sim card still not working after 10 hours.Any help with this matter would be much appreciated thanks

Re: sim card

Fatboy71 — Thu, 13 May 2021 19:53:34 GMT

Have you still got the sim card from the phone you had before the new device you mention?

If you have just taken out a new contract and your new phone came with a sim card, you can usually disregard this and just use the sim card out of your old phone and it should work.

Re: sim card

william4 — Thu, 13 May 2021 20:17:38 GMT

Hi there thanks for the reply.No the old sim card started failing and eventually packed in.

Re: sim card

Fatboy71 — Thu, 13 May 2021 20:23:28 GMT

Try switching the phone on and off and see if that brings the sim card into service.

If that doesn't work then I would recommend giving customer service a call tomorrow (they reopen at 8am).

Customer service can be reached from another phone (landline or another mobile phone) on:

0800 079 8586