topic Re: ESIM Activation issues with EE APP in Archived Posts

ESIM Activation issues with EE APP

macleanac — Thu, 06 May 2021 08:07:26 GMT

The EE app ESIM option is not ready dont use it. Request a esim via tech support.

Re: ESIM Activation issues with EE APP

Chris_B — Thu, 06 May 2021 10:59:51 GMT

@macleanac It is ready and it does work, Why are you putting that ?

Re: ESIM Activation issues with EE APP

macleanac — Sun, 09 May 2021 08:11:58 GMT

Because it's disabled my sim and then said I'm going to send a text to your sim to enable your EE SIM. I had to visit an EE store to get a new hardware SIM.

Note this was not using the yellow button on the front page which I believe they call a floating activation but the submenu option where you purchase a new ESIM for 50p.

Re: ESIM Activation issues with EE APP

Chris_B — Sun, 09 May 2021 09:17:50 GMT

@macleanac Well it does work and it can not disable your Sim until you receive the text message as you need to confirm it’s you that’s requested it. It’s a 2FA otherwise anyone could request your number be moved to a different SIM card.

Re: ESIM Activation issues with EE APP

macleanac — Sun, 09 May 2021 12:49:33 GMT

Understood. But in my case that's not what happened. It Disabled the SIM first Then tried to send a txt. My experience may be a one off but thought I'd share just in case.

Re: ESIM Activation issues with EE APP

Leanne_T — Sun, 09 May 2021 13:17:19 GMT

Hi @macleanac

I am very sorry to hear this happened when you ordered an eSIM.

Our What is an eSIM? Help page, has information on ordering an eSIM and how to download this to your device.

Thanks.

Leanne.