topic Re: I need e sime in Archived Posts

I need e sime

Rauf1 — Tue, 27 Apr 2021 21:30:42 GMT

Re: I need e sime

Jon_K — Wed, 28 Apr 2021 07:25:04 GMT

Welcome to the community.

Have a look at our eSIM Help Page for all the information you'll need on how to get an eSIM, and how to use it once you've got it.

Hope this helps.

Jon

Re: I need e sime

vitaliy_r2 — Wed, 28 Apr 2021 09:25:57 GMT

I have tried to order esim as Help page says.

But in https://myaccount.ee.co.uk/app/order-sim has only the "Order Physical SIM" button. I have gone the order process and just gotten regular physical SIM that will be sent me by mail.

Are there any other ways to order eSIM?

Re: I need e sime

Jon_K — Wed, 28 Apr 2021 10:27:26 GMT

Hi @vitaliy_r2.

Welcome to the community.

You can either give us a call to order an eSIM, or pop into your local EE Store.

Jon

Re: I need e sime

chistery — Wed, 28 Apr 2021 10:51:20 GMT

@vitaliy_r2 Are you on PAYG or Pay Monthly?

Re: I need e sime

vitaliy_r2 — Wed, 28 Apr 2021 10:54:55 GMT

@chisteryI'm PAYG.

Re: I need e sime

chistery — Wed, 28 Apr 2021 10:55:32 GMT

@vitaliy_r2 EE don't support eSIMs for PAYG.

Re: I need e sime

darrenh83 — Wed, 28 Apr 2021 23:25:53 GMT

Wouldn't it make more sense to take away the option and link to buy online if this is not possible?

Re: I need e sime

Chris_B — Thu, 29 Apr 2021 02:48:53 GMT

@darrenh83 When logged in to your online account as a PAYG customer do you see the option to get an eSim ?