topic Re: Re: Old Sim is still working after Port. in Archived Posts

Re: Old Sim is still working after Port.

donnelly2000 — Sat, 24 Apr 2021 12:49:20 GMT

My EE app is showing new number and so phone settings also show new number but I can’t send text or data isn’t working. I can make calls but old number is the one calling

sent PAC code to EE never received messages to say port had started nor ended

Re: Re: Old Sim is still working after Port.

Jon_K — Sun, 25 Apr 2021 07:04:26 GMT

Hi @donnelly2000.

Welcome to the community.

When did you give us your PAC, and how did you do this?

What phone are you using?

Jon

Re: Re: Old Sim is still working after Port.

donnelly2000 — Sun, 25 Apr 2021 13:53:58 GMT

I gave use the PAC code on the 15th April via the online form on the My EE App.

im using a iPhone 12.

My EE APP is saying my number has been transferred and so is my phone and messenger setting on phone.

when I ring someone it rings through as my old number. But I cannot text nor use data

Re: Re: Old Sim is still working after Port.

Jon_K — Sun, 25 Apr 2021 14:54:27 GMT

Thanks @donnelly2000.

I'd recommend getting in touch with our Customer Care team so they can check the progress of your port.

Jon

Re: Re: Old Sim is still working after Port.

donnelly2000 — Sun, 25 Apr 2021 15:05:53 GMT

I’ve contacted them numerous times. They Just do a network rest and tell me to check number on messenger and phone section on settings. I’ve been paying my contact for the past 10 days and I can’t even text or use data.

Re: Re: Old Sim is still working after Port.

Christopher_G — Mon, 26 Apr 2021 07:05:50 GMT

Hi @donnelly2000

Are you on contract or pay as you go?

Chris