topic Re: Sim swap not working, in Archived Posts

Re: Sim swap not working,

Brummie62 — Fri, 23 Apr 2021 09:03:27 GMT

Hi. I have just come over to EE from Vodafone and had chosen to keep my old number.

Do i put my Vodafine sim into my new phone?

Re: Re: Sim swap not working,

James_B — Fri, 23 Apr 2021 09:55:34 GMT

Hi @Brummie62,

Welcome to the EE Community. 🙂

You'll need to use your new EE SIM. Did you provide a PAC code when you joined?

James

Re: Re: Sim swap not working,

Brummie62 — Fri, 23 Apr 2021 10:42:31 GMT

Hi James, thanks for getting back to me. Yes I did provide the puc code.

I have managed to do it now.

I thought the sim card I was given wasn't the right one as it was inside a pack labelled 'pay monthly' and had a different mobile number printed on it. I thought it was a spare sim card.

Regards

Jason

Re: Re: Sim swap not working,

James_B — Fri, 23 Apr 2021 10:56:34 GMT

Hi @Brummie62,

You'll have a temporary number until your number transfer completes. This shouldn't take longer than one working day.

James