topic Re: EE SIM - Being Told It Is An Orange Number in Archived Posts

EE SIM - Being Told It Is An Orange Number

randyp13 — Thu, 22 Apr 2021 16:01:58 GMT

Hi All,

I have been sent a SIM, installed in phone and I get EE network signal. However can't make or receive any calls. I tried phoning business support and keep getting told it's an Orange number and to phone 07973 100 150, but this is also a EE number and I end up in loop.

Same issue with Live Chat , the rep advises they can't access the account , give me a number and back in the loop.

I'm guessing somewhere on the EE system this number is incorrectly logged as an Orange number, who can I contact ?

Re: EE SIM - Being Told It Is An Orange Number

XRaySpeX — Thu, 22 Apr 2021 16:05:58 GMT

Try calling CS on +44 800 956 6000 (option 2 > option 4) . That won't ask for an EE mobile no.

Re: EE SIM - Being Told It Is An Orange Number

bristolian — Thu, 22 Apr 2021 16:11:47 GMT

Hi @randyp13

Not that it's going to alter the result (needing to call EE C/S), but how did you source this SIM?

Was it a replacement for a lost/stolen one? Or a new connection?

Re: EE SIM - Being Told It Is An Orange Number

randyp13 — Thu, 22 Apr 2021 16:17:20 GMT

I got it through my Company helpdesk who ordered it for me, there is an EE delivery note with an account number to quote when registering and another account number in a box on the delivery note.

Just phoned EE and none of the account numbers mean anything to them, I have just been transferred on hold , will update asap

Re: EE SIM - Being Told It Is An Orange Number

James_B — Thu, 22 Apr 2021 16:20:42 GMT

Hi @randyp13,

Welcome to the EE Community. 🙂

Is it a small business or corporate account?

James

Re: EE SIM - Being Told It Is An Orange Number

randyp13 — Thu, 22 Apr 2021 16:21:32 GMT

corporate account

Re: EE SIM - Being Told It Is An Orange Number

randyp13 — Thu, 22 Apr 2021 16:29:08 GMT

No luck with EE via the phone , the phone number and SIM serial number can't be found on their systems.

I'll have to contact my helpdesk again and get the EE account information before I can continue.

I'll update once I make some progress.

Re: EE SIM - Being Told It Is An Orange Number

James_B — Thu, 22 Apr 2021 16:43:40 GMT

Hi @randyp13,

Our small business support teams don't have the correct systems to access corporate accounts.

Your SIM card should activate automatically within 24 hours, if it doesn't, please ask your helpdesk to contact your company's account manager or business support on 158 from any EE mobile.

James