topic Re: Cannot install esim on MyEE app in Archived Posts

Cannot install esim on MyEE app

vvintervvinner — Sat, 17 Apr 2021 13:48:28 GMT

Hi, I’d like to install an esim on MyEE app. I watched a YouTube how-to video, but on my phone the app somehow does not show the “Download esim” button, therefore I cannot install one. Any help?

Re: Cannot install esim on MyEE app

Chris_B — Sat, 17 Apr 2021 15:20:51 GMT

@vvintervvinner Have you checked to make sure your my EE app is updated to the newest version?

Re: Cannot install esim on MyEE app

vvintervvinner — Sat, 17 Apr 2021 15:33:17 GMT

Yes, the app is definitely the latest version.

Re: Cannot install esim on MyEE app

Christopher_G — Sun, 18 Apr 2021 06:41:02 GMT

Could you try deleting and re-downloading the app please, @vvintervvinner?

Thanks

Chris

Re: Cannot install esim on MyEE app

chistery — Sun, 18 Apr 2021 06:54:00 GMT

What phone have you got @vvintervvinner and are you a pay monthly customer?

Re: Cannot install esim on MyEE app

vvintervvinner — Sun, 18 Apr 2021 08:16:49 GMT

Hi, Chris.

I have tried that, but the situation stays the same.

Re: Cannot install esim on MyEE app

vvintervvinner — Sun, 18 Apr 2021 08:18:17 GMT

I have an iPhone XR which I suppose is compatible with esim.

I’m using a Pay As You Go sim right now.

Re: Cannot install esim on MyEE app

chistery — Sun, 18 Apr 2021 08:19:59 GMT

Hi @vvintervvinner

You need to be on a pay monthly contract with EE for an eSIM.

EE do not support eSIM for PAYG.

Re: Cannot install esim on MyEE app

vvintervvinner — Mon, 19 Apr 2021 07:27:09 GMT

Oh, alright! Thanks for your help.