topic Re: Replacement sim in Archived Posts

Replacement sim

Gettingmad — Thu, 15 Apr 2021 20:09:39 GMT

On the fourth time of ordering a replacement sim, I finally received one after nearly 5 weeks! Trouble is, it doesn't have my number on it, nor any other number, just a bunch of zeros!! I really don't want to phone so called customer services again, I have wasted to many hours talking to people who don't know what on earth they are doing. Any ideas please?

Re: Replacement sim

Gettingmad — Thu, 15 Apr 2021 20:18:49 GMT

EE are currently useless mate. I ordered a sim, paid £1.50 and it never arrived. Phoned CS, no record if me ordering, said they put one in the post, never arrived. 2 weeks later phoned again, new one in post, never arrived. Now 5 weeks, no sim. Phoned again, one in post, arrived 3 days later, Yeah! NOT! bloody thing is numberless, won't work. I think they have staff grudge issues. I still have no phone!

Re: Replacement sim

XRaySpeX — Thu, 15 Apr 2021 20:20:23 GMT

Try texting NUMBER to 150.

Re: Replacement sim

Christopher_G — Fri, 16 Apr 2021 07:10:26 GMT

Hi @Gettingmad

I'm sorry to hear that it took a few attempts to get a replacement SIM delivered.

Was your old SIM card lost/stolen?

Chris

Re: Replacement sim

Gettingmad — Fri, 16 Apr 2021 09:25:15 GMT

The sim was wrecked by CS continually asking me to take it out & put it in again for no good reason other than to go through the tick boxes on their screens before they then GI in to let you down again!

Re: Replacement sim

Christopher_G — Fri, 16 Apr 2021 10:50:50 GMT

Could you try restarting your phone, @Gettingmad?

Do you have a network signal on the phone? What happens when you text NUMBER to 150?

Chris

Re: Replacement sim

Gettingmad — Fri, 16 Apr 2021 14:53:05 GMT

Got to have rebooted the phone at least 10 times over the past 4 days. Miraculously though in the last hour or so I do now have a signal and can call folk. Don't know why its taken so long though. My number is still a bunch of zeros though and I can't really tell its all Tickety boo until I go out somewhere as I don't have a signal around my home.

Re: Replacement sim

Jon_K — Fri, 16 Apr 2021 15:30:29 GMT

Thanks for letting us know, @Gettingmad.

What phone are you using? In some phones, you can manually update the number.

Jon

Re: Replacement sim

XRaySpeX — Fri, 16 Apr 2021 16:19:14 GMT

The phone no. in your settings doesn't matter. Texting NUMBER to 150 will reply your actual mobile no. on the network.