topic Re: Number port seems to not have worked in Archived Posts

Number port seems to not have worked

stuartgoble — Thu, 15 Apr 2021 17:38:41 GMT

Hi,

How long should it take to port my old BT Mobile number to EE, after it's the same company. I put the BT PAC code in the new SIM order and here we are more than 48 hours later and still no port and the phone is still using the number it was supplied with.

Many thanks.

Re: Number port seems to not have worked

bristolian — Thu, 15 Apr 2021 18:36:20 GMT

Hi @stuartgoble and welcome to the EE community

There is some guidance on the timescales for a incoming number port on this EE help article , under the heading "How long should it take"?

Which day did you submit your PAC, and when did you do it?

Re: Number port seems to not have worked

stuartgoble — Thu, 15 Apr 2021 19:19:17 GMT

Got the PAC off of BT on Monday morning and completed the order with EE Monday lunchtime. New SIM arrived Tuesday morning, so I would have thought it would have ported by now.

Re: Number port seems to not have worked

James_B — Fri, 16 Apr 2021 07:03:36 GMT

Hi @stuartgoble,

Welcome to the EE Community. 🙂

I would have expected your number transfer to have completed by now.

Please get in touch with Customer Care so we can make sure your PAC code has been successfully received.

James

Re: Number port seems to not have worked

stuartgoble — Fri, 16 Apr 2021 07:48:36 GMT

It finally ported over this morning. I guess coming from BT to EE is extra slow as it's the same company. But finally sorted and I can now dump my BT account.

Re: Number port seems to not have worked

James_B — Fri, 16 Apr 2021 07:50:22 GMT

Thanks for the update @stuartgoble

I'm happy to hear it's sorted. 🙂

James