topic Re: No Mobile Data and unable to send text messages after switch in Archived Posts

No Mobile Data and unable to send text messages after switch

Ada5 — Wed, 31 Mar 2021 22:43:18 GMT

Hi All,

Today in the morning my switch to EE has been succesfully completed.

Before my old number was transferred, my new EE card worked as it should: SMS + Mobile Data.

Since switch completed, I can't reply to any text messages (I receive them without an issue) and what is more annoying - can't use Mobile Data at all.

I reset network settings, I spent an hour with consulant, I asked for call back as can't spend all day at work trying to sort the problem, but nobody get back to me...

I placed my EE card into 2 other devices - no Mobile Data .

I put 2 different cards from other providers into my new phone - no problem with Internet.

Any thoughts?

Thank you very much for any assistance in advance

Re: No Mobile Data and unable to send text messages after switch

bristolian — Thu, 01 Apr 2021 08:10:14 GMT

Hello @Ada5 and welcome to the community

Are you using the same phone with EE as you were with your previous provider? You've mentioned a network settings reset, so I assume you're using iOS - is that correct?

Can you make & receive calls ok? What happens when you try to use mobile data?

Re: No Mobile Data and unable to send text messages after switch

Ada5 — Thu, 01 Apr 2021 08:36:49 GMT

Hi, I have brand new Galaxy S20 FE from EE. I can make and receive calls, receive text messages.

Can't send messages and when turn mobile data on - nothing happens.

Had 4G icon when inserted EE card with temporary number, but after switch completed, internet icon never turned up again.

Re: No Mobile Data and unable to send text messages after switch

Leanne_T — Thu, 01 Apr 2021 09:39:33 GMT

Hi @Ada5

Thanks for coming to the community.

Could you check something for me, if you log into your My EE app, go to Menu then Settings, do you have Mobile Data turned on?

I just want to make sure that is set to on, and not the cause of your data not working 🙂

Leanne.

Re: No Mobile Data and unable to send text messages after switch

XRaySpeX — Thu, 01 Apr 2021 15:42:52 GMT

For sending texts, check your phone's Messaging app has the Message Centre no. setting for EE as +447958879879.

Re: No Mobile Data and unable to send text messages after switch

Ada5 — Thu, 01 Apr 2021 16:40:43 GMT

I have mentioned number already set up.

Still unable to send text msg.

Ending up with exclamation mark icon next to message when hit Send button.

Re: No Mobile Data and unable to send text messages after switch

Ada5 — Tue, 06 Apr 2021 19:55:49 GMT

Hello Leanne, sorry for late reply. After hours spent with EE consultants on the phone, neverending setting adjustments and resets - finally they've done something in the "system" and now all back to normal 🙂

Re: No Mobile Data and unable to send text messages after switch

Christopher_G — Wed, 07 Apr 2021 07:18:57 GMT

Glad you're back to normal, @Ada5

Thank you for your patience with this.

Chris 🙂

Re: No Mobile Data and unable to send text messages after switch

Profile closed — Wed, 07 Apr 2021 13:08:13 GMT

I have the same issue. No data and am unable to send any texts although I can receive them. Number moved in from another provider today.

Re: No Mobile Data and unable to send text messages after switch

Christopher_G — Wed, 07 Apr 2021 13:25:21 GMT

Hi @Profile closed

Welcome to the community. 🙂

What you're describing sounds like 'split service' which is normal on a port date. Sometimes you're able to make calls on one SIM, but receive them on the other.

This should correct itself by midnight tonight. It's worth restarting the phone every now and again. If it isn't working after midnight, I'd recommend speaking to our Mobile Care team tomorrow.

Let us know what happens.

Chris

Re: No Mobile Data and unable to send text messages after switch

Profile closed — Wed, 07 Apr 2021 13:32:41 GMT

Thanks for the welcome. The other SIM is completely disconnected - it shows emergency calls only, so there's definitely no chance of any service on that old SIM. I have restarted the phone a few times just to see if there is any change, but so far nothing at all.

Re: No Mobile Data and unable to send text messages after switch

Christopher_G — Wed, 07 Apr 2021 13:35:03 GMT

Is your phone on contract or pay as you go, @Profile closed?

Chris

Re: No Mobile Data and unable to send text messages after switch

Profile closed — Wed, 07 Apr 2021 13:35:59 GMT

PAYG - wanted to try the network out before deciding whether or not to go for a contract.

Re: No Mobile Data and unable to send text messages after switch

Christopher_G — Wed, 07 Apr 2021 13:41:16 GMT

OK thanks, @Profile closed. 🙂

If you try to text BALANCE to 150 from the EE SIM, does it go through? If so, what does the reply say?

Chris

Re: No Mobile Data and unable to send text messages after switch

Profile closed — Wed, 07 Apr 2021 13:49:00 GMT

I can't text to 150 or any number - it just comes up saying 'failed to send'. I have credit left - unlimited texts - only topped up on Saturday and haven't used the SIM much as was waiting for my PAC code to move the number over.

Re: No Mobile Data and unable to send text messages after switch

XRaySpeX — Wed, 07 Apr 2021 14:11:04 GMT

@Profile closed : For sending texts, check your phone's Messaging app has the Message Centre no. setting for EE as +447958879879.

Re: No Mobile Data and unable to send text messages after switch

Profile closed — Wed, 07 Apr 2021 14:19:35 GMT

The message centre number is correct yes

Re: No Mobile Data and unable to send text messages after switch

Leanne_T — Wed, 07 Apr 2021 14:52:06 GMT

Thanks for checking @Profile closed

Can you make calls?

What happens when you try and connect to data or use any apps?

Thanks 🙂

Leanne.