topic Re: Emergency customer service as Email/ chat in Archived Posts

Emergency customer service as Email/ chat

Rush1 — Sat, 03 Apr 2021 07:18:02 GMT

Hi my primary sim has been deactivated while I was waiting to be connected for a dual sim and now cannot make or receive phone calls.
is there a direct email/ chat service to report this.
move been disconnected for 2 days now waiting and feeling unsafe without the phone call facility.

Re: Emergency customer service as Email/ chat

James_B — Sat, 03 Apr 2021 07:20:08 GMT

Hi @Rush1,

Welcome to the EE Community. 🙂

You can chat with Customer Care online via our get in touch page.

Hope this helps.

James

Re: Emergency customer service as Email/ chat

Rush1 — Sat, 03 Apr 2021 07:24:53 GMT

Emergency chat service to get in touch with customer service

( I cannot currently phone from my mobile number and have not been able to for 2 days causing me great anxiety as I’m isolating and alone so can’t use anyone else’s phone).

Re: Emergency customer service as Email/ chat

BrendonH — Sat, 03 Apr 2021 08:46:27 GMT

They already have this.

It's called live chat but it isn't open 24 7 as the same with the call centres.

It'll pop up when you login when someone is available and they are open.