topic Lost Sim card while abroad in Archived Posts

Lost Sim card while abroad

pdarone — Fri, 02 Apr 2021 07:25:51 GMT

Hi unfortunately I've lost my EE sim card while I being in Thailand I just need to know if you can replace it for me maintaining the same number Obviously I'll need that you send me it by post at whole my expenses.

Thanks

Re: Lost Sim card while abroad

chistery — Fri, 02 Apr 2021 07:24:26 GMT

Hi @pdarone

Please do not post your personal info on this forum, you should edit your post if you can and remove your number.

EE will only post a SIM to a UK address. Is there someone at your UK registered address who can get the SIM, register it, put a security PIN code on it and forward it on?

Have you informed EE of the loss? Please do that as soon as possible.

https://ee.co.uk/help/help-new/safety-and-security/lost-stolen-and-damaged/my-device-has-been-lost-or-stolen

If you have any questions, let us know.

Re: Lost Sim card while abroad

pdarone — Fri, 02 Apr 2021 07:37:58 GMT

No I need the use of my number in here right now I can't wait for my return in UK

indeed, if I can no longer use my number, I will have to close my subscription

Re: Lost Sim card while abroad

chistery — Fri, 02 Apr 2021 08:10:40 GMT

Sorry, but EE won't send SIMs abroad as EE is a UK network for UK based people. You also need to be on the EE network to register the SIM, not roaming.

Is there no one that can get the SIM and forward it on for you?