topic PAC code not received from 65075 in Archived Posts

PAC code not received from 65075

Sheppy25 — Thu, 01 Apr 2021 20:37:04 GMT

I am leaving EE and I have sent two texts to 65075 requesting my PAC number - it has not been received.
Does it make a difference that I have already activated my new SIM with GiffGaff and that I have also requested (today) for EE to unlock my phone?

I really want to take my number with me so I hope there is a solution!

Re: PAC code not received from 65075

Sheppy25 — Thu, 01 Apr 2021 20:40:42 GMT

I have also requested the code twice - and it has not been sent. Did you get it in the end? How?

Re: PAC code not received from 65075

Chris_B — Thu, 01 Apr 2021 20:44:53 GMT

@Sheppy25 Having a new sim doesn’t effect requesting a PAC by text. The service is provided by Ofcom not EE so if your having issues with this then I suggest you call EE customer services to request your PAC code. Your not the first to have issues with this service.

Re: PAC code not received from 65075

Sheppy25 — Thu, 01 Apr 2021 21:02:18 GMT

Great thank you 🙂 I wasn’t sure if I had done something wrong!

Re: PAC code not received from 65075

XRaySpeX — Thu, 01 Apr 2021 21:05:53 GMT

Do you have more than 1 no. on your EE a/c? If so, you can't request a PAC by text; you have to phone.

Re: PAC code not received from 65075

Sheppy25 — Thu, 01 Apr 2021 21:07:38 GMT

Thanks, but no I just have one number.

Re: PAC code not received from 65075

Christopher_G — Fri, 02 Apr 2021 07:49:14 GMT

Hi @Sheppy25

Has it come through yet? Could you restart your phone, if not?

Chris