topic Re: help in Archived Posts

help

GarethJohn7777 — Mon, 29 Mar 2021 18:32:23 GMT

Ive recently lost my phone and upgraded theyve sent the phone with no sim

Re: help

Northerner — Mon, 29 Mar 2021 20:38:33 GMT

Hi @GarethJohn7777

Did EE say they would send another SIM out?

You will need to contact EE on Skype or via live chat and ask about the SIM. Seems strange if they haven't sent one.

Thanks

Re: help

James_B — Tue, 30 Mar 2021 06:51:06 GMT

Hi @GarethJohn7777,

Welcome to the EE Community. 🙂

When did you report your phone lost? When we blacklisted your phone and cancelled your old SIM, a new one would have been posted out to you. This would normally be delivered within 2-5 working days.

James