topic Re: New Sim register on old device in Archived Posts

New Sim register on old device

Noobmaster69 — Sun, 21 Mar 2021 23:45:45 GMT

I have a Samsung s21 ultra 5g and had it a few months I now have a new updated sim card but cannot find where to actually register it. A link would be good please anyone

Re: New Sim register on old device

XRaySpeX — Mon, 22 Mar 2021 02:33:19 GMT

Here: activate your new SIM

Is there any reason you can't use your old SIM? It is always preferable. A new 1 is only sent just in case of problems.

Re: New Sim register on old device

Noobmaster69 — Mon, 22 Mar 2021 08:14:19 GMT

The Internet speed is really slow on my phone so the tech support level 2 guy said a new sim card might work. So he sent out a new one.

Re: New Sim register on old device

Leanne_T — Mon, 22 Mar 2021 08:27:38 GMT

Thanks for coming to the community @Noobmaster69

Have you been able to register the replacement SIM card following the link @XRaySpeX has provided?

Leanne.

Re: New Sim register on old device

Noobmaster69 — Mon, 22 Mar 2021 08:44:46 GMT

No. I had to go onto my EE app and speak to someone on the ee help chat who was able to activate it for me. Although the link he sent me was the correct link I just dont think I was being smart about it and needed additional help

Re: New Sim register on old device

Leanne_T — Mon, 22 Mar 2021 08:52:43 GMT

I see @Noobmaster69

Glad to hear you have got this registered on chat 🙂

Let us know how you get on with the new SIM card.

Leanne.

Re: New Sim register on old device

Obwanika — Mon, 29 Mar 2021 03:00:44 GMT

I need a replacement SIM card have lost my existing SIM card

Re: New Sim register on old device

Leanne_T — Mon, 29 Mar 2021 06:48:36 GMT

Morning @Obwanika

Thanks for coming to the community.

To report the SIM card as lost, please call us on 07953 966 250, our Mobile Care team will block the SIM card and send you a replacement with the same number.

Please see our What should I do if my phone is lost or stolen? Help page for more details.

Leanne 🙂