topic Re: When to use pac to avoid ETF? in Archived Posts

When to use pac to avoid ETF?

Argibbo — Sat, 27 Mar 2021 14:47:17 GMT

Hi all,

so my contract is completely up on 30/03/21. I do not wish to stay with EE so will be using a pac code to take my number with me. Considering it’ll take a day or two for new handset to arrive and pac to go over, I assumed there would end up being zero (or very little) early termination fees considering it’s only a few days away - however after texting INFO I’m told I will have to pay £88 odd pounds? How can this be correct?

If I wait until it’s the 30th to use my pac code and it takes a few days to process- will I also be charged an extra month on top?

what’s the best thing to do and when please community?

Re: When to use pac to avoid ETF?

Leanne_T — Sat, 27 Mar 2021 15:23:05 GMT

Good Afternoon @Argibbo

Thanks for coming to the community.

If you log into your My EE account and select Plans and add-ons, does your contract end date show as the 03/03/2021?

For information on early cancellation charges and using the PAC please see our How do I cancel my contract with EE? Help page.

Thanks 🙂

Leanne.

Re: When to use pac to avoid ETF?

XRaySpeX — Sat, 27 Mar 2021 15:30:34 GMT

You can't avoid an ETF if you break your contract early. You can only avoid the notice period by using a PAC.

INFO is telling you your ETF as of today, i.e. leaving 3 days early.

Even if you used your PAC today, on a w/end, the no. won't be ported to the new network until Tues. at the earliest. So there should be no ETF. If it takes a bit longer you will just be charged pro-rata for the days over, not a whole month.