topic Re: Esim charge disgusting in Archived Posts

Esim charge disgusting

tomqman — Wed, 24 Mar 2021 12:28:26 GMT

Why are we being charged for a qr code that could be generated by logging into account, Ive got a new phone and because I use esim and ee doesn't have anyway to transfer the sim I now have to wait for one to come in the post and pay £1.50 for it . We should be able to log into our accounts and generate this online please get with the times as this is common practice in USA for esims

Re: Esim charge disgusting

BrendonH — Wed, 24 Mar 2021 12:33:26 GMT

It doesn't matter what is common practise in the USA, We live in the UK and companies operate differently.

You could get a free one but that involves going to a store which currently are closed due to regulations.

Re: Esim charge disgusting

Chris_B — Wed, 24 Mar 2021 13:05:23 GMT

@tomqman If you had used THIS there wouldn’t be a charge it’s because you called customer services to request this you get charged.

Re: Esim charge disgusting

tomqman — Wed, 24 Mar 2021 13:18:47 GMT

That's the form I used and it said I will billed £1.50

Re: Esim charge disgusting

Chris_B — Wed, 24 Mar 2021 13:22:45 GMT

@tomqman Oh, I thought that online ordering was none chargeable. Looks like it’s not.

Re: Esim charge disgusting

XRaySpeX — Wed, 24 Mar 2021 19:49:24 GMT

@Chris_B : Ordering replacement SIM by online webform or by phone costs £1.50. It's only free from an EE retail Store, currently unreachable.

Re: Esim charge disgusting

Chris_B — Wed, 24 Mar 2021 20:22:53 GMT

@XRaySpeX Yes I got that information from @tomqman reply.

Re: Esim charge disgusting

XRaySpeX — Wed, 24 Mar 2021 21:26:55 GMT

@Chris_B : Not all of it!