topic Re: EE Sim Not Working on £1 Chat pack even after I've topped up in Archived Posts

EE Sim Not Working on £1 Chat pack even after I've topped up

saltyuk — Tue, 23 Mar 2021 19:43:03 GMT

I ordered a PAYG sim from EE and it arrived. When I placed the order I explained that I needed the sim to be activated in the EU as I wanted it for my son who is heading back to the UK after the summer but needed it up and running now.

So we've put the sim in, activated the sim, topped up, set up whatsapp accounts but the sim isn't working. It will receive text but not send. We have a really good 4G signal but no service.

What exactly is the problem here and how do I resolve it?

Re: EE Sim Not Working on £1 Chat pack even after I've topped up

Chris_B — Tue, 23 Mar 2021 20:34:03 GMT

@saltyuk Are you in the EU now ? As you put “ I needed the sim to be activated in the EU” If you are it will not work as this can only be done within the UK.

Re: EE Sim Not Working on £1 Chat pack even after I've topped up

saltyuk — Tue, 23 Mar 2021 20:35:56 GMT

I am but I made this clear when I ordered the sim via EE

Re: EE Sim Not Working on £1 Chat pack even after I've topped up

Chris_B — Tue, 23 Mar 2021 20:37:39 GMT

@saltyuk It’ll work in the EU but has to be activated in the UK first. Have you text AL to 150 this will show what allowance you have on that sim.