topic Re: Apple watch esim in Archived Posts

Apple watch esim

Fulls1982 — Mon, 15 Mar 2021 09:57:00 GMT

Just ordered a new contract. Trying to enable the watch on mobile data.

When I click the mobile data option I am asked to login to EE which I do then nothing?

EE informs me via 150 this is a known issue but when will it be fixed? Very frustrating not being able to use the watch on cellular

Re: Apple watch esim

Christopher_G — Mon, 15 Mar 2021 12:30:34 GMT

Hi and welcome to the community, @Fulls1982

Are you given any error messages when you try to login to your My EE account on a web browser or through the My EE app?

Chris

Re: Apple watch esim

Fulls1982 — Mon, 15 Mar 2021 13:08:56 GMT

No it says 'Setup mobile data plan'

I click on it, it says This setup will help you buy a Personal paired plan
for your apple watch.
You'll need to login...

I click next and login then nothing happens, I am just taken to overview
page of MyEE!
No option to start one or anything

Re: Apple watch esim

Christopher_G — Mon, 15 Mar 2021 13:57:29 GMT

Can you log into your My EE account normally, @Fulls1982?

Since you're posting on here, I'm assuming you can?

Chris

Re: Apple watch esim

Fulls1982 — Mon, 15 Mar 2021 14:22:41 GMT

Yes I can. This seems to be a system issue where it's not carrying through and just taking me to a general myee page

Re: Apple watch esim

Christopher_G — Fri, 19 Mar 2021 15:32:22 GMT

Hi @Fulls1982

Have you managed to get set up?

Chris

Re: Apple watch esim

Fulls1982 — Sat, 20 Mar 2021 10:19:57 GMT

Progress it seems!

I now get this

You don't appear to be the account holder for this account or you haven't got your phone number registered in My EE.

Please either ask the account holder to log in from this device to complete the purchase for you or go to My EE to make sure your account is up to date

If you think you are the account holder, please call us on 150 and quote code 006.

Sent from my iPhone