topic Re: How long does a number port take? in Archived Posts

How long does a number port take?

joannahegley — Fri, 19 Mar 2021 00:34:26 GMT

Hi. I have ported my number over from Vodafone to my old EE account. My number stopped working on my Vodafone handset at approx 9am this morning and although my ported number is showing on my EE account - my phone is only recognising my old number for texts and calls. I provided the PAC details to EE at approx 7pm on Tuesday 16th March

Re: How long does a number port take?

Leanne_T — Fri, 19 Mar 2021 08:28:03 GMT

Hi there @joannahegley

Thanks for coming to the community.

This should be transferred for you by midnight last night, do you have the number you transferred showing in your phone settings?

If not, what phone do you have?

Thanks 🙂

Leanne.

Re: How long does a number port take?

joannahegley — Fri, 19 Mar 2021 09:17:13 GMT

Thanks Leanne.

I have a Samsubg Galaxy S21 Ultra.

To be honest I am not sure where I would find the number in my phone settings! But I can that the number still has not ported as I am not receiving any calls or texts sent to that number.

Re: How long does a number port take?

Leanne_T — Fri, 19 Mar 2021 09:23:30 GMT

Thanks @joannahegley

Can you text NUMBER to 150 and let me know if the reply shows the temporary number?

Leanne.

Re: How long does a number port take?

joannahegley — Fri, 19 Mar 2021 09:50:22 GMT

I am unable to send any texts - they fail to go through. However if I call put from this phone the "old" number shows up as the caller ID

Re: How long does a number port take?

Leanne_T — Fri, 19 Mar 2021 10:20:41 GMT

Thanks @joannahegley

Have you tried restarting your phone?

If so, please give us a call on 150 our Mobile Care team will get this looked into for you.

Thanks 🙂

Leanne.

Re: How long does a number port take?

joannahegley — Fri, 19 Mar 2021 10:30:50 GMT

Hi Leanne - it seems that there was a glitch in the data transfer whenever the number was ported. It has now been resolved by someone in the porting team.

Thank you for your help

Re: How long does a number port take?

Leanne_T — Fri, 19 Mar 2021 10:37:54 GMT

Thanks for coming back and letting me know @joannahegley

Have a lovely weekend 🙂

Leanne.