topic Re: E sim and upgrading in Archived Posts

E sim and upgrading

andrewbond28 — Wed, 17 Mar 2021 08:45:12 GMT

Hi, I am currently using an E SIM and I'm due an upgrade. Would I have to use the physical SIM EE is going to send to me and then request an E Sim again and will I not be able to use my phone until I put the new SIM in?

Re: E sim and upgrading

Chris_B — Wed, 17 Mar 2021 10:01:47 GMT

@andrewbond28 Yes. but you’ll need to have your number migrated to the sim when you get it.

Re: E sim and upgrading

Leanne_T — Wed, 17 Mar 2021 11:27:44 GMT

Hi @andrewbond28

Thanks for coming to the community.

Please see our What is an eSIM? Help page, for more information 🙂

Thanks.

Leanne.