SIM not provisioned

140891 — Tue, 16 Mar 2021 14:21:45 GMT

Hi guys,

My phone has been stolen, so i ordered a new some and have bought a new phone. i have added the new SIM to the new phone and it is say that it has not been provisioned,

i have restarted the phone several times but still no joy, under network settings it is showing EE but is not picking up a signal. i've seen in similar articles that an easy fix is to enter the old SIM, obviously this is not an option as i don't have it anymore.

Any help will be appreciated, thanks in advance!

Re: SIM not provisioned

Leanne_T — Tue, 16 Mar 2021 14:59:51 GMT

Hi @140891

Thanks for coming to the community.

Please get in touch with our Mobile Care team, they will check if the SIM needs registered for you 🙂

Thanks.

Leanne.

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SIM not provisioned

Re: SIM not provisioned