topic Re: SIM card in Archived Posts

SIM card

Msoanes — Mon, 16 Nov 2020 06:43:17 GMT

Hi my old got lost so ordered a replacement with EE I’ve received and placed in my phone but I’m getting no signal ?

Any help appreciated

Re: SIM card

Chris_B — Mon, 16 Nov 2020 06:51:37 GMT

@Msoanes How long as the sim been in your device for ? Have you tried restarting the device?

Re: SIM card

Msoanes — Mon, 16 Nov 2020 07:00:05 GMT

Hi Mark for half an hour and yes turned on off a couple of times

Re: SIM card

Katie_B — Mon, 16 Nov 2020 07:13:04 GMT

Hello @Msoanes.

Are you pay as you go or pay monthly?

Speak soon,

Katie.

Re: SIM card

Msoanes — Mon, 16 Nov 2020 07:30:15 GMT

@Katie_B I am on pay monthly

Re: SIM card

Katie_B — Mon, 16 Nov 2020 07:42:12 GMT

Thanks for confirming @Msoanes.

Are you able to try to complete the online activation process to see if this works?

Speak soon,

Katie.

Re: SIM card

Msoanes — Mon, 16 Nov 2020 08:06:33 GMT

It says it should be activated

Re: SIM card

Katie_B — Mon, 16 Nov 2020 08:10:32 GMT

Hi @Msoanes.

I would recommend giving us a call so our customer care team can look into this further for you.

To get in touch from another line please call 0800 079 8586.

Katie 🙂

Re: SIM card

Msoanes — Mon, 16 Nov 2020 08:36:12 GMT

Hi @Katie_B ,

ive just spoken the online chat my card needed activating all resolved now 😊

thanks for your help

Miles

Re: SIM card

Katie_B — Mon, 16 Nov 2020 08:39:19 GMT

That's great to hear @Msoanes.

Thanks for letting us know,

Katie 🙂

Re: SIM card

Valentine7 — Mon, 15 Mar 2021 21:18:55 GMT

My sim card does not work.

Re: SIM card

Leanne_T — Tue, 16 Mar 2021 07:43:54 GMT

Morning @Valentine7

Thanks for coming to the community.

How is the SIM card not working? do you have signal?

Is the SIM card on pay as you go or pay monthly?

Thanks 🙂

Leanne.