topic Re: Activate sim iPhone XR in Archived Posts

Activate sim iPhone XR

Pompey1 — Sat, 13 Mar 2021 06:57:50 GMT

Hi,

I received a new iPhone XR yesterday and EE sim.I can’t make or receive any calls. Any outbound calls stop and inbound calls say “number is unavailable “ Any help????

Re: Activate sim iPhone XR

Chris_B — Sat, 13 Mar 2021 08:19:35 GMT

@Pompey1 Was this an upgrade or new contract ? Have you tried restarting the device ?

Re: Activate sim iPhone XR

Pompey1 — Sat, 13 Mar 2021 09:05:42 GMT

This is a brand new phone and a brand new sim not an upgrade. I’ve turned off and restarted the phone on multiple occasions

Re: Activate sim iPhone XR

Leanne_T — Sat, 13 Mar 2021 09:20:17 GMT

Hi @Pompey1

Thanks for coming to the community.

Have you transferred your number from another network?

Do you have signal showing?

Thanks 🙂

Leanne.

Re: Activate sim iPhone XR

Pompey1 — Sat, 13 Mar 2021 09:22:14 GMT

I can see the network showing, this is not a transfer of a number, brand new phone, sim and number

Re: Activate sim iPhone XR

Leanne_T — Sat, 13 Mar 2021 09:23:50 GMT

I see @Pompey1

Thanks for the quick reply.

In this case, please give us a call from another phone on 0800 079 8586 our Mobile Care team will get this looked into for you.

Let me know how you get on 🙂

Leanne.