topic Port number to new contract in Archived Posts

Port number to new contract

Trogu — Wed, 10 Mar 2021 10:48:42 GMT

I gave my PAC code when signing up to a new EE contract (coming from Virgin). I activated the SIM a day ago, but it's still on the temporary number.

When can I expect my number to be ported over?

Re: Port number to new contract

bristolian — Wed, 10 Mar 2021 11:01:52 GMT

Hi @Trogu

Normally this would be done a "day or so" after the temporary EE number was used to activate your new SIM. This would mean either today or tomorrow for your port-in to complete.

If you want to make sure, I'd recommend calling EE C/S on 150 - who will have access to your account and can check.

Re: Port number to new contract

Christopher_G — Wed, 10 Mar 2021 11:25:07 GMT

Hi @Trogu

Welcome to the community. 🙂

This is what our number transfer page says:

"If you submit the form before 5.30pm on a working day, we will endeavour to have your number transferred the following working day.

If your request is made after 5.30pm, or made on a weekend or bank holiday, your number will take two working days to transfer."

Please allow up until midnight of the port day for the transfer to go through.

Chris

Re: Port number to new contract

Trogu — Wed, 10 Mar 2021 12:40:35 GMT

Seems to be going ahead now, thanks both!