https://community.ee.co.uk/t5/Archived-Posts/sim-reg-failed-before-getting-new-sim/m-p/1035826#M283406 <P>both my sims have been stopped before getting new ones after upgrade and</P> <P>really **bleep**ed off as my mother has hours left to live and we cant be contacted</P> <P>or call out as this is our only way of comunication</P> Wed, 10 Mar 2021 08:47:52 GMT capsa 2021-03-10T08:47:52Z https://community.ee.co.uk/t5/Archived-Posts/sim-reg-failed-before-getting-new-sim/m-p/1035826#M283406 <P>both my sims have been stopped before getting new ones after upgrade and</P> <P>really **bleep**ed off as my mother has hours left to live and we cant be contacted</P> <P>or call out as this is our only way of comunication</P> Wed, 10 Mar 2021 08:47:52 GMT https://community.ee.co.uk/t5/Archived-Posts/sim-reg-failed-before-getting-new-sim/m-p/1035826#M283406 capsa 2021-03-10T08:47:52Z https://community.ee.co.uk/t5/Archived-Posts/sim-reg-failed-before-getting-new-sim/m-p/1035861#M283407 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/682650">@capsa</a>,</P> <P>&nbsp;</P> <P>Welcome to the Community.&nbsp;</P> <P>&nbsp;</P> <P>I'm very sorry to hear about your Mother and I understand how important it must be to stay in touch.</P> <P>&nbsp;</P> <P>Upgrading shouldn't affect your ability to use your existing SIM. What kind of upgrade was it? Pay monthly to pay monthly, or were you upgrading from pay as you go?</P> <P>&nbsp;</P> <P>Did you get a new phone as part of your upgrade?</P> <P>&nbsp;</P> <P>James</P> Wed, 10 Mar 2021 08:54:25 GMT https://community.ee.co.uk/t5/Archived-Posts/sim-reg-failed-before-getting-new-sim/m-p/1035861#M283407 James_B 2021-03-10T08:54:25Z