topic Re: Accidentally locked pay and go sim in Archived Posts

Accidentally locked pay and go sim

steveadams82 — Tue, 09 Mar 2021 17:18:59 GMT

Hi all, just received 2 pay and go Sims for my lads but one of them has managed to lock the sim and it's asking for puk code. It's only an old Nokia 2760 flip phone. How do I get the puk code as I can't get into the phone now(with sim in) or would it just be easier to order a new sim. Cheers

Re: Accidentally locked pay and go sim

XRaySpeX — Tue, 09 Mar 2021 17:49:50 GMT

You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Account Settings / Unlock your SIM.

Re: Accidentally locked pay and go sim

steveadams82 — Tue, 09 Mar 2021 18:44:42 GMT

Thank you,

found the puk code and now it says sim rejected.............

is that the sim now screwed?

Cheers

Re: Accidentally locked pay and go sim

XRaySpeX — Tue, 09 Mar 2021 19:19:04 GMT

Is the phone either unlocked or locked to EE?

Re: Accidentally locked pay and go sim

bristolian — Tue, 09 Mar 2021 19:32:00 GMT

If the PUK was entered incorrectly 10 times, then you will now need a replacement SIM - that one is now permanently blocked.

If that isn't the case, then as already suggested - the phone maybe locked to another network's SIM. Has the phone been used with an EE SIM before, or which network was it on originally?

Can you try the phone with another EE SIM?