topic Re: I jusr got new s21 with sim card in Archived Posts

I jusr got new s21 with sim card

Champagne7 — Mon, 08 Mar 2021 13:53:18 GMT

My sim is not working just received a new phone with new number.

Re: I jusr got new s21 with sim card

Chris_B — Mon, 08 Mar 2021 14:05:32 GMT

@Champagne7 Is this an upgrade or are you a new customer of EE ? If this is an upgrade you can just put your old Sim card in your new device. If you are a new customer you need to allow your Sim card to activate this can take up to 24 hours. Try switching the device off/on again a few times.

Re: I jusr got new s21 with sim card

bristolian — Mon, 08 Mar 2021 14:06:38 GMT

Hi @Champagne7

What was the reason for your new SIM & phone?

Is this a new connection to EE? Or an upgrade of an existing pay-monthly phone?

Are you on pay-monthly or PAYG?