topic Re: Samsung s20 sim 1 not allowed in Archived Posts

Samsung s20 sim 1 not allowed

MihaiGrecu — Sat, 12 Sep 2020 19:41:39 GMT

Hi, I just upgraded my contract and received a new Samsung s20. The problem is that even tho I have activated the new sim I received with the phone ,I am still receiving a sim 1 not allowed error ,and have an "emergency calls only" , message showing . Any ideas?

Re: Samsung s20 sim 1 not allowed

Christopher_G — Sun, 13 Sep 2020 09:18:39 GMT

Hi @MihaiGrecu

Welcome to the community.

Could you restart your phone this morning and let us know if it's working now?

Chris

Re: Samsung s20 sim 1 not allowed

MihaiGrecu — Sun, 13 Sep 2020 10:10:45 GMT

Hi.

Unfortunately, the same message is showing. I have tried the same sim in my old EE phone, and it works just fine , so it has something to do with the new phone.

Re: Samsung s20 sim 1 not allowed

Christopher_G — Sun, 13 Sep 2020 13:11:02 GMT

Did you upgrade directly with EE, @MihaiGrecu?

Could you try backing up your information and restoring your phone to factory settings?

I know it's a new phone, but if there's a software problem, this could fix it.

Let us know what happens.

Chris

Re: Samsung s20 sim 1 not allowed

MihaiGrecu — Sun, 13 Sep 2020 19:28:26 GMT

Hi.

I have upgraded directly thru the "myee" app. I have reset the phone to the factory settings, still no good, the same messages are showing.

Re: Samsung s20 sim 1 not allowed

James_B — Mon, 14 Sep 2020 10:15:21 GMT

Hi @MihaiGrecu,

Please get in touch with Customer Care so our Tech Gurus can run through some diagnostics with you.

They'll be happy to help. 🙂

James

Re: Samsung s20 sim 1 not allowed

sampiplica — Sat, 06 Mar 2021 20:16:13 GMT

Did this issue get solved? I've just got a S20 and my ee sim card does not work in sim1 but it does work in sim2.
I need it to work in sim1 to use an SD card in sim2.

My EE sim works in both my old phone and wife's phone.

I've check the IMEI numbers and both say Carrier: OPEN so presume it's not locked to another network

Re: Samsung s20 sim 1 not allowed

James_B — Sun, 07 Mar 2021 08:23:56 GMT

Hi @sampiplica,

Welcome to the EE Community. 🙂

Where did you purchase your phone?

Thanks

James

Re: Samsung s20 sim 1 not allowed

liggerz87 — Sun, 07 Mar 2021 08:54:36 GMT

Call ee up and ask them to unblock the phone they had blocked my note 10+ when I had it

Re: Samsung s20 sim 1 not allowed

sampiplica — Sun, 07 Mar 2021 09:44:40 GMT

Amazon. It's a refurbished model. Advertised as unlocked. It's under amazons guarantee and I've sent a message to the seller.

Can a phone still be locked even when the "carrier" says "open"?

Is there a way to check which network it was in before hand?

Troubleshooting this, its either a network issue or a motherboard issue, as none of the software updates, restarting or resetting, seem to work. And the sim works instantly when put in sim2. Don't even need to restart. It just works.

Are there any other issues I'm not thinking of?

Re: Samsung s20 sim 1 not allowed

sampiplica — Sun, 07 Mar 2021 09:45:59 GMT

Tried ringing ee and they said contact the seller (amazon). They couldn't even confirm if its locked or not.