topic Re: Sim problem in Archived Posts

Sim problem

Lisalisa74 — Thu, 04 Mar 2021 17:39:41 GMT

My sim is saying it's not registered on the network, was fine earlier?

bristolian — Thu, 04 Mar 2021 18:01:46 GMT

Hi @Lisalisa74 and welcome to the community

Are you on PAYG or pay-monthly?

Have you tried restarting your phone?

Are there any network issues reported on the coverage & status checker , if you select "I have a problem" or "check network"?

Lisalisa74 — Thu, 04 Mar 2021 18:20:56 GMT

On pay monthly an no problem with network, just my sim?

Leanne_T — Thu, 04 Mar 2021 18:35:38 GMT

Thanks for coming to the community.

Have you tried removing the SIM and restarting your phone once this is back in place?

If so, do you have another phone you can try the SIM card in?

Leanne.

Lisalisa74 — Thu, 04 Mar 2021 19:52:57 GMT

Hi yes have done all of this but no joy, they sending out a new sim.

Jon_K — Fri, 05 Mar 2021 07:56:04 GMT

Let us know how you get on once the new SIM arrives.

Jon