topic Re: New Phone/ Sim activation in Archived Posts

New Phone/ Sim activation

Queenie17 — Thu, 25 Feb 2021 09:55:43 GMT

I Have upgraded, and my new sim has been in my new phone for 48 hours. Still telling me emergency calls only. I have wifi etc. My old phone & sim still working? On my old number.

Help please

Re: New Phone/ Sim activation

bristolian — Thu, 25 Feb 2021 10:06:19 GMT

Hello @Queenie17 and welcome to the EE community!

Will your existing SIM fit in your new phone? If it does, and that SIM works, then use it.

There is no need to swap SIMs unless there's a problem with your existing one or it doesn't fit.

Re: New Phone/ Sim activation

Queenie17 — Thu, 25 Feb 2021 10:12:52 GMT

Yes my old sim works, But have have not got unlimited data as per my new contract. Still only showing 2.00GB as from my old contract?

Re: New Phone/ Sim activation

bristolian — Thu, 25 Feb 2021 10:25:29 GMT

It's your account that dictates the plan, not your SIM.

Others are more familiar with what exactly triggers the plan change, but I have a suspicion that using the new phone may be it.

The standard advice is always to use your existing SIM in your new phone - "if it ain't broke, why change it?" applies here.

Re: New Phone/ Sim activation

Queenie17 — Thu, 25 Feb 2021 10:34:35 GMT

Ok I understand this, and will do so. However what happens if my data allowance does not change?

Re: New Phone/ Sim activation

bristolian — Thu, 25 Feb 2021 10:43:00 GMT

How is it that you're checking for your data allowance?

If you text BALANCE to 150 using your new phone, what does it say? The text is free.

Re: New Phone/ Sim activation

Queenie17 — Thu, 25 Feb 2021 11:38:02 GMT

Checked that, all appears to be ok!

many thanks for your help