topic Re: why is it impossible to communicate with ee without a phone in Archived Posts

why is it impossible to communicate with ee without a phone

fehyjyhtnumy — Thu, 18 Feb 2021 14:57:52 GMT

can't get sim to function in new phone, no online chat service etc. EE is proving useless again

Re: why is it impossible to communicate with ee without a phone

Profile closed — Thu, 18 Feb 2021 15:13:01 GMT

Welcome to the EE Community,

If you call freephone 0800 956 3146 from any other phone a tech advisor will be able to get your new sim up and running for you.

Thanks,

David.

Re: why is it impossible to communicate with ee without a phone

fehyjyhtnumy — Thu, 18 Feb 2021 15:15:03 GMT

with no working phone...........great answer

Re: why is it impossible to communicate with ee without a phone

Profile closed — Thu, 18 Feb 2021 15:17:46 GMT

@fehyjyhtnumy

if you click here then lets chat you will be able to chat to a tech advisor.

Re: why is it impossible to communicate with ee without a phone

fehyjyhtnumy — Thu, 18 Feb 2021 15:21:29 GMT

Been there, doesn't work, hit let's chat screen scrolls up and nothing happens chat wise

Re: why is it impossible to communicate with ee without a phone

Profile closed — Thu, 18 Feb 2021 15:30:40 GMT

@fehyjyhtnumy if your unable to use chat if you have access to Skype you can dial the 0800 number I provided via Skype for free.

Re: why is it impossible to communicate with ee without a phone

fehyjyhtnumy — Thu, 18 Feb 2021 15:44:51 GMT

It would appear that isn't the case, Skype wants to charge me to allow calls, the free trial just brings up a screen with £5 / £10 / £25 pound options.........another great answer

Re: why is it impossible to communicate with ee without a phone

wardi — Thu, 18 Feb 2021 15:52:10 GMT

Is this a brand new sim? If so they do usually take a few hours to activate, mine took about 4 hours last time.

Re: why is it impossible to communicate with ee without a phone

fehyjyhtnumy — Thu, 18 Feb 2021 15:55:03 GMT

No, it's an old sim in a new phone

Re: why is it impossible to communicate with ee without a phone

XRaySpeX — Thu, 18 Feb 2021 15:57:48 GMT

Re: why is it impossible to communicate with ee without a phone

James_B — Thu, 18 Feb 2021 16:03:26 GMT

Hi @fehyjyhtnumy,

Welcome to the EE Community. 🙂

Is your new phone an upgrade?

Did you purchase it direct from EE?

Are you using a pay as you go or pay monthly plan?

James