https://community.ee.co.uk/t5/Archived-Posts/E-SIM-stopped-working/m-p/1029843#M283182 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/151989">@davidsuliman</a>&nbsp; &nbsp;if you’re resetting your device you’re going to need a new Sim card before you need a new QR code. &nbsp;The QR code is to start the process of moving your number from your sim to the eSim. &nbsp;A QR code on its own is going to do nothing as there is no sim to take the information from.&nbsp;</P> Thu, 18 Feb 2021 08:19:08 GMT Chris_B 2021-02-18T08:19:08Z https://community.ee.co.uk/t5/Archived-Posts/E-SIM-stopped-working/m-p/1029830#M283181 <P>Recently asked if I would need a new QR CODE as I need to reset my device. I was told yes by tech team. &nbsp; Order new esim QR code. And was told my current one won’t be affected. As can take up to 5 days to arrive &nbsp;I wake up today 5 am &nbsp;and my esim not working. &nbsp; &nbsp;Have no service.been 1 hour now. &nbsp;I’ve sort reset phone still nothing &nbsp;</P> Thu, 18 Feb 2021 06:12:44 GMT https://community.ee.co.uk/t5/Archived-Posts/E-SIM-stopped-working/m-p/1029830#M283181 davidsuliman 2021-02-18T06:12:44Z https://community.ee.co.uk/t5/Archived-Posts/E-SIM-stopped-working/m-p/1029843#M283182 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/151989">@davidsuliman</a>&nbsp; &nbsp;if you’re resetting your device you’re going to need a new Sim card before you need a new QR code. &nbsp;The QR code is to start the process of moving your number from your sim to the eSim. &nbsp;A QR code on its own is going to do nothing as there is no sim to take the information from.&nbsp;</P> Thu, 18 Feb 2021 08:19:08 GMT https://community.ee.co.uk/t5/Archived-Posts/E-SIM-stopped-working/m-p/1029843#M283182 Chris_B 2021-02-18T08:19:08Z