topic Re: Can’t activate card SIM from abroad in Archived Posts

Can’t activate card SIM from abroad

arianos — Mon, 15 Feb 2021 11:23:32 GMT

Can’t activate card SIM from abroad
Good morning,
I am unable to activate the pack and my SIM card. I am currently abroad in Greece and is new number and account with card SIM with number:
************* and my pack and Current credit is 30 Lires
Please help me

Re: Can’t activate card SIM from abroad

BrendonH — Mon, 15 Feb 2021 11:15:15 GMT

No one can help.

The card needs to be activated on the EE UK network. This can't be done abroad.

Re: Can’t activate card SIM from abroad

Katie_B — Mon, 15 Feb 2021 11:24:18 GMT

Hello @arianos.

Thanks for coming to the community.

@BrendonH is right, a SIM must be activated within the UK on the EE network before travelling abroad.

Katie 🙂

Re: Can’t activate card SIM from abroad

arianos — Wed, 17 Feb 2021 17:03:37 GMT

Thank You very much