topic Re: I was sent the wrong SIM for my new phone in Archived Posts https://community.ee.co.uk/t5/Archived-Posts/I-was-sent-the-wrong-SIM-for-my-new-phone/m-p/1027708#M283120 <P>Thank you, both. I can see that now.</P> Thu, 11 Feb 2021 17:25:01 GMT rusty_russell 2021-02-11T17:25:01Z I was sent the wrong SIM for my new phone https://community.ee.co.uk/t5/Archived-Posts/I-was-sent-the-wrong-SIM-for-my-new-phone/m-p/1027687#M283115 <P>I was sent a micro sim instead of a nano sim for my new phone (Samsung Galaxy A12).</P><P>&nbsp;</P><P>I'm using the sim card from my previous phone (Samsung Galaxy A3 (2017)).</P><P>&nbsp;</P><P>I can't find a way to reach customer services by email.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="EE.jpg" style="width: 999px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/17766i0E75693FB760B8D8/image-size/large?v=v2&amp;px=999" role="button" title="EE.jpg" alt="EE.jpg" /></span></P> Thu, 11 Feb 2021 16:56:20 GMT https://community.ee.co.uk/t5/Archived-Posts/I-was-sent-the-wrong-SIM-for-my-new-phone/m-p/1027687#M283115 rusty_russell 2021-02-11T16:56:20Z Re: I was sent the wrong SIM for my new phone https://community.ee.co.uk/t5/Archived-Posts/I-was-sent-the-wrong-SIM-for-my-new-phone/m-p/1027696#M283116 <P>SIMs supplied by EE have all 3 sizes as push-outs incl. nano, as the diagrams show.</P> <P>&nbsp;</P> <P>You might as well continue using your old SIM. It'll save you activating the new sIM.</P> <P>&nbsp;</P> <P>EE provide no email contact.</P> Thu, 11 Feb 2021 17:22:21 GMT https://community.ee.co.uk/t5/Archived-Posts/I-was-sent-the-wrong-SIM-for-my-new-phone/m-p/1027696#M283116 XRaySpeX 2021-02-11T17:22:21Z Re: I was sent the wrong SIM for my new phone https://community.ee.co.uk/t5/Archived-Posts/I-was-sent-the-wrong-SIM-for-my-new-phone/m-p/1027702#M283117 <P>I thought someone might argue with me.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="20210211_171124.jpg" style="width: 749px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/17768i23B030AB4EBD02CE/image-size/large?v=v2&amp;px=999" role="button" title="20210211_171124.jpg" alt="20210211_171124.jpg" /></span></P> Thu, 11 Feb 2021 17:17:40 GMT https://community.ee.co.uk/t5/Archived-Posts/I-was-sent-the-wrong-SIM-for-my-new-phone/m-p/1027702#M283117 rusty_russell 2021-02-11T17:17:40Z Re: I was sent the wrong SIM for my new phone https://community.ee.co.uk/t5/Archived-Posts/I-was-sent-the-wrong-SIM-for-my-new-phone/m-p/1027703#M283118 <P>The nano sim will pop out of the micro sim. Just give it a little push.</P> Thu, 11 Feb 2021 17:19:27 GMT https://community.ee.co.uk/t5/Archived-Posts/I-was-sent-the-wrong-SIM-for-my-new-phone/m-p/1027703#M283118 BrendonH 2021-02-11T17:19:27Z Re: I was sent the wrong SIM for my new phone https://community.ee.co.uk/t5/Archived-Posts/I-was-sent-the-wrong-SIM-for-my-new-phone/m-p/1027707#M283119 <P>Not arguing! Now push again in the gold part &amp; you'll get the nano.</P> Thu, 11 Feb 2021 17:23:52 GMT https://community.ee.co.uk/t5/Archived-Posts/I-was-sent-the-wrong-SIM-for-my-new-phone/m-p/1027707#M283119 XRaySpeX 2021-02-11T17:23:52Z Re: I was sent the wrong SIM for my new phone https://community.ee.co.uk/t5/Archived-Posts/I-was-sent-the-wrong-SIM-for-my-new-phone/m-p/1027708#M283120 <P>Thank you, both. I can see that now.</P> Thu, 11 Feb 2021 17:25:01 GMT https://community.ee.co.uk/t5/Archived-Posts/I-was-sent-the-wrong-SIM-for-my-new-phone/m-p/1027708#M283120 rusty_russell 2021-02-11T17:25:01Z