topic Trying to join EE in Archived Posts

Trying to join EE

ionarhum — Wed, 10 Feb 2021 11:08:31 GMT

Hi.

I've been trying to join EE but have questions about porting my number. The live chat hasn't worked for 2 days now....I'm beginning to wonder if I should put up with Vodafone's poor customer service for another 24 months....

Anyone know when it may be available?

Thanks

Jez

Re: Trying to join EE

BrendonH — Wed, 10 Feb 2021 11:12:43 GMT

When you say its not working. How do? I am on live chat right now talking to someone.

Can you not go to the shop and pick the phone you want?

It will allow you to add a PAC code at some point during the process or after the phone has been delivered.

Re: Trying to join EE

ionarhum — Wed, 10 Feb 2021 11:16:50 GMT

I click the link for live chat then there are no buttons available under the Customer Service / Tech Support / Join EE.

And the shops are closed. I know the phone and contract i want....

Re: Trying to join EE

Christopher_G — Wed, 10 Feb 2021 12:52:32 GMT

Hi @ionarhum

Welcome to the community.

Could you try on a different device or browser please?

Chris

Re: Trying to join EE

ionarhum — Wed, 10 Feb 2021 13:17:57 GMT

HI,
Tried Chrome and IE. Cleared cache. No luck.
Thanks

Re: Trying to join EE

Christopher_G — Wed, 10 Feb 2021 14:34:04 GMT

Thanks, @ionarhum

Could you try clicking the pay as you go tab and then go back to chat?

Does it work then?

Chris

Re: Trying to join EE

ionarhum — Thu, 11 Feb 2021 08:16:57 GMT

Hi,
Tried again on a corporate network with and without a VPN, Still no luck.

I've given up........
Thanks for trying...