topic Re: New Phone and PAC Code question in Archived Posts

New Phone and PAC Code question

Appleton70 — Tue, 22 Dec 2020 10:52:32 GMT

Hello there.

I have just left Vodafone for EE and have a PAC code ready to use.

My new phone is the Samsung S20+ and my old/current phone is the Samsung S9+.

My question is; do I transfer everything from my S9+ to the S20+ and then send the PAC Code to EE?

Or should I do it the other way round?

And is Smartswitch the best and simplest way to transfer all my numbers, apps and photo's etc?

I'm not the best with technology so appreciate your help.

Thanks

Sean

Re: New Phone and PAC Code question

XRaySpeX — Tue, 22 Dec 2020 11:21:55 GMT

@Appleton70 : You may use the PAC at any time. All it does is change the mobile no. of the new phone.

Samsung Smart Switch should do the job.

Re: New Phone and PAC Code question

Appleton70 — Tue, 22 Dec 2020 11:01:39 GMT

@XRaySpeX thank you so much for your quick response, much appreciated.

Do I assume that when I've copied everything over, all my contacts and apps etc actually exist on both devices?

Thanks again

Re: New Phone and PAC Code question

Leanne_T — Tue, 22 Dec 2020 12:51:38 GMT

Hi @Appleton70

Thanks for coming to the community.

Yes, you should have all your data on both phones 🙂

Hope this answers everything for you.

Leanne.

Re: New Phone and PAC Code question

Appleton70 — Tue, 22 Dec 2020 14:37:59 GMT

ok, great, thanks Leanne_T

Everything has gone ok thank you, I'm just waiting for the number transfer after submitting my PAC code form this morning. So my new number should be live tomorrow......right!?

Thank you again!

Re: New Phone and PAC Code question

Leanne_T — Tue, 22 Dec 2020 14:50:00 GMT

Hi @Appleton70

Thanks for coming back to me.

This should be tomorrow for you if the request was before 5:30pm, if you would like to check your number transfer is all set up for you please give us a call on 150 🙂

Thanks.

Leanne.

Re: New Phone and PAC Code question

Appleton70 — Tue, 22 Dec 2020 14:52:09 GMT

OK great, I'll do that. Thanks very much again for your help Leanne!! 😁

Re: New Phone and PAC Code question

Leanne_T — Tue, 22 Dec 2020 15:08:47 GMT

No problem at all @Appleton70

All the best 🙂

Leanne.

Re: New Phone and PAC Code question

Lb41 — Fri, 05 Feb 2021 12:00:16 GMT

How do you submit a pac code please? I have it but not sure where to do it?

Re: New Phone and PAC Code question

XRaySpeX — Fri, 05 Feb 2021 12:32:41 GMT

@Lb41 : Give your PAC from old provider to EE using Fill out this quick form to transfer your number .