topic Upgrade in Archived Posts

Upgrade

Kiawatss — Thu, 28 Jan 2021 16:48:16 GMT

When I receive my new phone upgrade tomorrow, do I put my old sim in the phone or do I get a new one? Also, when will my contract then update on the app?

Re: Upgrade

bristolian — Thu, 28 Jan 2021 16:51:14 GMT

Hi @Kiawatss

If your existing SIM will fit on your new phone, then doing so is the best solution.

Re: Upgrade

Leanne_T — Thu, 28 Jan 2021 17:00:18 GMT

Hi there @Kiawatss

Welcome to the community.

Once your phone is dispatched your plan and contract dates will update within your My EE account.

If the old SIM card fits you can continue to use this, or you can register the new SIM card at myaccount.ee.co.uk/app/activate-sim.

Thanks 🙂

Leanne.