topic Re: Replacement sim not arrived in Archived Posts

Replacement sim not arrived

Nataliebarrett — Mon, 25 Jan 2021 12:02:57 GMT

I ordered a replacement SIM card 18th January and it still hasn’t arrived is it normal to take this long if sent through royal mail

Re: Replacement sim not arrived

Katie_B — Mon, 25 Jan 2021 12:57:53 GMT

Hello @Nataliebarrett.

Your replacement SIM should take 3-5 days to get to you.

If you have still not received this I would recommend giving us a call.

Our customer care team are available on 0800 079 8586 which can be called by any landline or provider.

Katie 🙂

Re: Replacement sim not arrived

Nataliebarrett — Mon, 25 Jan 2021 16:12:13 GMT

Thank you I will call tomorrow if still not arrived

Re: Replacement sim not arrived

Leanne_T — Mon, 25 Jan 2021 17:01:21 GMT

Hi there @Nataliebarrett

Let us know how you get on 🙂

Leanne.

Re: Replacement sim not arrived

Nataliebarrett — Mon, 25 Jan 2021 17:29:00 GMT

Will do Leanne 👍

Re: Replacement sim not arrived

Leanne_T — Mon, 25 Jan 2021 17:29:45 GMT

Thanks @Nataliebarrett

Speak soon 🙂

Leanne.

Re: Replacement sim not arrived

Nataliebarrett — Tue, 26 Jan 2021 09:51:00 GMT

Hi there I called this morning it seems a card wasn’t sent out on 18th. A new one is being sent today and the advisor has arranged fast delivery so should arrive tomorrow. No idea why one wasn’t sent out when requested 😁

Re: Replacement sim not arrived

Katie_B — Tue, 26 Jan 2021 10:18:26 GMT

Thanks for letting us know @Nataliebarrett.

Hopefully it is with you soon,

Katie 🙂

Re: Replacement sim not arrived

Nataliebarrett — Wed, 27 Jan 2021 15:03:25 GMT

Well after I thought this was resolved last night my main handset had the sim deactivated so they basically now sent a sim for the wrong number and I lost the usage of my phone. Worse still the sim hasn’t arrived today either so now we have two handsets with no active sim. I had to go to somebody’s house this morning to try and sort it out and I’m working from home but now unable to do anything. I lodged a complaint. Does anyone know of o can get reimbursed this fiasco. I got told it was human error. More like a disaster for us

Re: Replacement sim not arrived

Katie_B — Wed, 27 Jan 2021 15:22:27 GMT

Hello @Nataliebarrett.

Thanks for coming back to the community.

I am sorry to hear this has happened.

Have you opened a complaint with our customer service team?

Katie 🙂

Re: Replacement sim not arrived

Nataliebarrett — Wed, 27 Jan 2021 15:51:49 GMT

Well whoever I spoke to said they lodged the complaint but I don’t know what happens to it now. I’m so frustrated and no idea when these SIM cards are going to arrive 😞

Re: Replacement sim not arrived

Leanne_T — Wed, 27 Jan 2021 15:54:40 GMT

Hi @Nataliebarrett

I am very sorry to hear this, once the complaint has been looked into you will be contacted.

I hope this is sorted soon for you.

Leanne.

Re: Replacement sim not arrived

Nataliebarrett — Thu, 28 Jan 2021 15:57:31 GMT

The two SIM cards arrived today 👍

Re: Replacement sim not arrived

Leanne_T — Thu, 28 Jan 2021 16:00:24 GMT

HI @Nataliebarrett

Thanks for coming back and letting us know 🙂

Leanne.