topic Re: Re: PAC Code not coming through by Text in Archived Posts

Re: PAC Code not coming through by Text

liopik — Tue, 26 Jan 2021 21:05:15 GMT

@Same thing here. I think they deliberately do this. To make us phone them and answer dozens of questions. Isn't it a law that all providers have to provide PaC code within 60 mins? I am on pay as you go, no debt, nothing, and after 10s of messages nothing comes back. I will need to take this more seriously as seems EE doesn't bother to help.

Re: Re: PAC Code not coming through by Text

James_B — Wed, 27 Jan 2021 07:56:27 GMT

Hi @liopik,

Welcome to the EE Community. 🙂

Is your pay as you go account still active? If your account is in hibernation, you won't be able to request a PAC.

What response do you get when you text PAC to 65075?

James

Re: Re: PAC Code not coming through by Text

liopik — Wed, 27 Jan 2021 08:01:04 GMT

@James_B

It's an active sim card. I only recently moved to EE. Why EE doesn't confess that it makes all it can to avoid giving PAC codes away. Your website made the way that it always gives a mistake when I try to request a PAC code. Also, EE doesn't even bother to reply to text PAC to 65075. Awful attitude from EE :(.

Re: Re: PAC Code not coming through by Text

James_B — Wed, 27 Jan 2021 08:03:15 GMT

Hi @liopik,

If you have recently moved to EE, your account registration may not be completed yet.

Please get in touch with Customer Care so we can check the status of your account.

Thanks

James

Re: Re: PAC Code not coming through by Text

Chris_B — Wed, 27 Jan 2021 08:30:12 GMT

@liopik It’s actually 60 seconds. Please see THIS

Re: Re: PAC Code not coming through by Text

liopik — Wed, 27 Jan 2021 08:39:47 GMT

@Chris_B

Thank you.

10 times I texted PAC to 65075. No reply, nothing at all. I also texted INFO to 85075 to find out what I need to pay in case of leaving. Even though I am on Pay as you go. But still no reply from EE. And all they say is phone to us. 😞