topic Re: Old number not ported across in Archived Posts

Old number not ported across

Chart — Mon, 25 Jan 2021 19:19:02 GMT

I added a new number to my existing contract and the new number was being ported from Vodafone.
please can someone help as I can’t get through on phone and this extra line is for an elderly relative.

Re: Old number not ported across

Jon_K — Tue, 26 Jan 2021 08:03:05 GMT

Hi @Chart.

Welcome to the community.

Did you fill in the online form to give us your PAC?

When did you start the number port process?

Jon

Re: Old number not ported across

Chart — Tue, 26 Jan 2021 08:26:19 GMT

Hey, yeah I phoned and gave advisor the pac, number and everything.

Get Outlook for iOS

Re: Old number not ported across

Jon_K — Tue, 26 Jan 2021 08:37:44 GMT

Thanks @Chart.

When did you give us your PAC?

Jon

Re: Old number not ported across

Chart — Tue, 26 Jan 2021 09:30:22 GMT

Hi
I gave the PAC 15th Jan when I called.

Re: Old number not ported across

Jon_K — Tue, 26 Jan 2021 09:34:56 GMT

Thanks @Chart.

The number port should have been completed before now.

I'd recommend getting in touch with our Customer Care team so they can check this for you.

Jon

Re: Old number not ported across

Chart — Tue, 26 Jan 2021 09:36:40 GMT

I’ve tried calling but can’t get through to anyone.

Re: Old number not ported across

Jon_K — Tue, 26 Jan 2021 12:09:55 GMT

Hi @Chart.

Our lines may be busier than usual, but please be patient when calling and an advisor will be able to help you.

Jon

Re: Old number not ported across

Chart — Tue, 26 Jan 2021 12:13:33 GMT

I wish I had never tried to move her from Vodafone as it was supposed to make life easier. It’s not good an elderly woman with no phone when there’s a pandemic.
Maybe someone could call me when they’re free? I don’t have all day to spend on hold, I am lucky to have a job and want to keep it!

Re: Old number not ported across

Jon_K — Tue, 26 Jan 2021 15:00:52 GMT

I'm sorry to hear this, @Chart.

We don't have access to your account on the community, but our lines will be open until 9pm tonight.

Jon